Information We Collect

When you reach out to us about catering an event or book our services, we collect information that helps us serve you better. Here's what that looks like in practice:

Contact and Event Details

We gather your name, email address, phone number, and event location. If you're planning a wedding at a Montreal venue or a corporate gathering in Laval, we need those specifics to give you an accurate quote and show up at the right place.

Event Preferences

You tell us about dietary restrictions, guest counts, menu preferences, and any special requirements. This isn't just data collection — it's how we make sure nobody at your event goes hungry or has an allergic reaction.

Payment Information

When you book with us, we process payment details through secure third-party processors. We don't store full credit card numbers on our systems. Your financial information goes through encrypted channels that meet Canadian payment security standards.

Website Activity

Like most websites, we collect basic technical information when you visit pizzaiolos.top. This includes your IP address, browser type, pages you view, and how long you stay. We use this to improve the site experience and understand what information people actually find useful.

How We Use Your Information

Everything we collect serves a specific purpose. We don't gather data just to have it sitting in a database somewhere.

We also occasionally send follow-up emails to past clients about seasonal menu updates or special offers. You can opt out of these anytime — there's an unsubscribe link in every marketing email we send.

Who We Share Information With

We're not in the business of selling your data. Period. But running a catering operation means we sometimes need to share specific information with partners who help us deliver our services.

Service Providers

We work with payment processors, email service providers, and booking management tools. These companies only get access to the information they need to do their job. For example, our email platform sees your email address so we can send you a booking confirmation, but they don't get your credit card details.

Venue Coordination

When your event is at a specific venue, we share relevant details with them — things like setup times, equipment needs, and guest counts. This coordination is part of making sure your event runs smoothly.

Legal Requirements

If Canadian law requires us to disclose information — say, in response to a valid court order — we'll comply. We'd also disclose information if necessary to protect someone's safety or prevent fraud.

Your Rights Under Canadian Privacy Law

Canada's privacy legislation, including PIPEDA (Personal Information Protection and Electronic Documents Act) and Quebec's Law 25, gives you specific rights over your personal information. Here's what that means in practical terms:

Access Your Information

You can request a copy of all personal data we hold about you. We'll provide this within 30 days of your request. If you've worked with us for years, this might include past event details, correspondence, and booking history.

Correct Inaccuracies

If we have outdated or incorrect information about you, let us know and we'll fix it. Changed your phone number or moved to a new address? Just send us an email and we'll update our records.

Request Deletion

You can ask us to delete your personal information. We'll honor this request unless we have a legitimate reason to keep it — like if there's an outstanding invoice or we're legally required to maintain certain records for tax purposes.

Withdraw Consent

If you've agreed to receive marketing emails or other communications, you can change your mind anytime. Click unsubscribe in any email, or contact us directly to update your preferences.

Data Portability

Under Law 25, you have the right to receive your information in a commonly used format and to transfer it to another service provider if you choose.

How We Protect Your Information

Security isn't just a checkbox for us. We've implemented measures that actually protect your data:

• All data transmission to and from our website uses SSL encryption — that's the padlock you see in your browser
• Payment processing happens through PCI-compliant systems that meet banking industry security standards
• We limit internal access to personal information on a need-to-know basis
• Our team receives regular training on privacy practices and data handling
• We regularly review and update our security measures as technology evolves

That said, no system is 100% bulletproof. We do everything reasonably possible to protect your information, but we can't guarantee absolute security. If we ever experience a data breach that affects your information, we'll notify you promptly as required by Canadian law.

Data Retention

We don't keep your information forever. Here's our approach:

Active Client Records

If you're a current or recent client, we keep your information to manage ongoing bookings and provide good service. This typically means keeping event details and contact information for up to three years after your last event.

Financial Records

Tax and accounting regulations require us to maintain financial records for seven years. This includes invoices, payment records, and related transaction details.

Marketing Communications

If you've signed up for our email list but haven't engaged with our messages or booked any services in three years, we'll remove you from our active marketing database.

Website Analytics

We retain anonymous website usage data for up to 26 months to understand long-term trends and improve our online presence.

Cookies and Website Technology

Our website uses cookies — small text files stored on your device that help the site function properly and remember your preferences.

Essential Cookies

These keep the website working correctly. They remember things like items in your inquiry form so you don't lose everything if you accidentally navigate away.

Analytics Cookies

We use these to understand how people use our site. They tell us which pages get the most visits, where people spend time, and where they get confused and leave. This helps us make the site more useful.

Most browsers let you control cookies through their settings. You can block them entirely, though this might affect how well the site works. Your browser's help section will show you how to manage these preferences.

Third-Party Links

Sometimes we link to other websites — maybe a venue partner or a supplier we recommend. Once you click those links, you're subject to their privacy policies, not ours. We can't control how other sites handle your information, so it's worth reading their policies if you're concerned.

Children's Privacy

Our services are designed for adults planning events. We don't knowingly collect information from anyone under 18 years old. If you're a parent and believe we've inadvertently collected information about your child, contact us and we'll delete it promptly.

Changes to This Policy

Privacy laws evolve, our business practices change, and sometimes we just find better ways to explain things. When we update this policy, we'll change the date at the top and post the revised version on our website.

For minor clarifications, we'll just update the page. If we make significant changes to how we handle your information, we'll send an email to past and current clients explaining what's changed and why.

Questions and Complaints

If something in this policy doesn't make sense, or if you have concerns about how we've handled your information, we want to hear from you. Most issues can be resolved with a straightforward conversation.

For residents of other Canadian provinces, you can contact the Office of the Privacy Commissioner of Canada if you feel your privacy rights haven't been respected.